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QUESTIONS

Frequently Asked

WHAT DOES THE MANAGEMENT COMPANY DO?

SOHOME MANAGES THE DAY-TO DAY OPERATIONS, COORDINATES MAINTENANCE REQUESTS FOR THE COMMON ELEMENTS, ADVISES THE BOARD OF DIRECTORS, AND HANDLES FINANCIAL MANAGEMENT.  

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IF YOU ARE A CURRENT HOMEOWNER AND NEED TO CONTACT YOUR MANAGER, PLEASE MAKE A REQUEST INSIDE THE HOMEOWNER PORTAL. ALL NON-EMERGENCY REQUESTS MUST BE INIATED THROUGH THE HOMEOWNER PORTAL.  IF THE REQUEST REQUIRES FOLLOW-UP VIA PHONE, A SHORT MEETING WILL BE SCHEDULED WITH YOU DURING OFFICE HOURS.

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IF YOU ARE A CURRENT HOMEOWNER AND NEED COPIES OF DOCUMENTS, FINANCIALS, REVIEW YOUR ACCOUNT BALANCE, OR MAKE A PAYMENT, PLEASE LOGIN TO YOUR HOMEOWNER PORTAL. 

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IF YOU ARE LOOKING FOR A CONDOMINIUM QUESTIONAIRE OR CLOSING LETTER, PLEASE GO TO HOMEWISE DOCS TO PLACE YOUR ORDER.

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IF YOU ARE LOOKING FOR A COPY OF PUBLICLY AVAILABLE COMMUNITY DOCUMENTS, OR ADDITIONAL DETAILS FOR A PARTICULAR COMMUNITY, PLEASE GO TO THE ASSOCIATION PAGE FOR THE SPECIFIC ASSOCIATION YOU ARE LOOKING FOR. 

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ALL OTHER COMMUNICATION PLEASE CLICK HERE.  PLEASE MAKE SURE YOU INCLUDE DETAILS OF YOUR REQUEST AND CURRENT CONTACT INFORMATION. 

HOW DO I SCHEDULE MAINTENANCE?

REFER TO YOUR DECLARATIONS FOR DETAILS REGARDING YOUR RESPONSIBILITY AS AN OWNER.  IF YOU NEED TO SCHEDULE MAINTENANCE THAT REQUIRES SPECIFIC ACCESS, NOTIFY MANAGEMENT A MINIMUM OF 48 HOURS IN ADVANCE DURING BUSINESS HOURS (9:30-4:30 M-F).  FAILURE TO PROPERLY NOTIFY MANAGEMENT MAY CAUSE ISSUES WITH ACCESS DURING YOUR APPOINTMENT.  ALL REQUESTS FOR ACCESS MUST BE INITIATED IN THE HOMEOWNER PORTAL.

WHAT CONSTITUES AN EMERGENCY? (I.E. CALL 911)

PLEASE REFER TO THE INFORMATION REFERENCED BELOW REGARDING EMERGENCIES.  THIS LIST IS TO BE USED AS A GUIDE IN DETERMING IF YOU ARE EXPERIENCING AN EMERGENCY, AND IS NOT A COMPREHENSIVE LIST.  PLEASE BE AWARE THAT YOUR COMMUNITY INCURS CHARGES FOR EMERGENCY SERVICE AND IT'S CRITICAL TO ONLY USE THIS SERVICE IN THE EVENT OF AN EMERGENCY.  CHARGES RESULTING FROM THE ACTIONS OF AN INDIVIDUAL HOMEOWNER OR THEIR GUEST, OR ABUSE OF THIS SERVICE FOR NON-EMERGENCY REQUESTS MAY BE BILLED DIRECTLY TO THAT HOMEOWNER.

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EMERGENCY IS DEFINED AS:

  • FIRE CAUSING IMMINENT LOSS OF LIFE OR PROPERTY

  • FLOOD CAUSING IMMINANT LOSS OF LIFE OR PROPERTY

  • SEWAGE AFFECTING MUTLIPLE UNITS AND/OR THE COMMON ELEMENTS

 

EMERGENCY SERVICE DOES NOT INCLUDE:

  • INTERMITTENT LEAKS

  • MINOR LEAKS AFFECTING 2 UNITS AND/OR THE COMMON ELEMENTS

  • PEST CONTROL

  • ROOF LEAKS NOT CAUSING IMMINENT LOSS OF LIFE OR PROPERTY

  • HOMEOWNER LOSING KEYS 

  • HOMEOWNER LOCKED OUT OF THEIR HOME/UNIT

  • THEFT

  • OTHER CRIMINAL MATTERS

  • GENERAL MAINTENANCE NOT CAUSING IMMINENT LOSS OF LIFE OR PROPERTY

  • HOMEOWNER MAINTENANCE RESPONSIBILITIES NOT CAUSING IMMINENT LOSS OF LIFE OR PROPERTY

  • WATER OUTAGE NOT UNDER THE PURVIEW OF THE ASSOCIATION

  • POWER OUTAGE NOT UNDER THE PURVIEW OF THE ASSOCIATION

  • HOMEOWNER VIOLATIONS NOT CAUSING IMMINENT LOSS OF LIFE OR PROPERTY

HOW DO I MAKE A PAYMENT?

PLEASE REFER TO THE FOLLOWING VIDEO ON HOW TO MAKE A PAYMENT.

IF YOU OPT TO MAIL YOUR PAYMENT, THE ADDRESS IS:

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ASSOCIATION NAME

C/O SoHome Management

P.O. Box 1482

Commerce, GA 30529-1482

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